Information you provide to us and how we use it
To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and if you are registering for any of our workshops or other training programmes, payment details). By entering your details in the fields requested, you enable the FHH to provide you with the services you select.
In addition, we may also collect personal information from you when you register for any of our watch training programmes, when you complete polls, surveys or correspond with us (for example, if you contact us with a query), or contact the FHH by telephone. This information may include analytical and/or demographical information that we collect arising out of your use of our mobile application. Please note that calls to the FHH may be recorded for security, training and development purposes.
We may collect information about your location to the extent that we provide any locations services, described in the section headed “Location services”, below.
If you choose to interact with the FHH via a social media platform or other third party service, we will collect the information you have provided to us through that platform.
We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below.
We will use the information we collect from you to:
- manage our records;
- deal with your enquiries and requests;
- send service related communications, including announcements and administrative messages related to any watch training courses applied for;
- identify courses and events we think you might be interested in based on your information, such as your attendance history and your previous interactions with us;
- send you marketing communications (including e-mails) relating to us and other third party partners and that we think may be of interest to you where you have provided us with your consent (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);
- conduct market research so that we can continuously improve the services we provide;
- prevent prohibited or illegal activities and as part of our efforts to keep our Platform secure; and
- understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
We process this information with your consent, where you agreed to the use at the time it was collected (or if we subsequently obtain your consent). You may withdraw your consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.
Cookies and other information that we automatically collect
What is a cookie?
Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
There are two broad categories of cookies:
- First party cookies, served directly by the FHH to your computer or mobile device. They are used only by the FHH to recognise your computer or mobile device when it revisits our Platform.
- Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
Cookies can remain on your computer or mobile device for different periods of time. the FHH uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.
What cookies does the FHH use?
The Platform serves only the following types of cookies to your computer or mobile device:
|TYPE OF COOKIE||PURPOSE|
|Cookies necessary for essential purposes||These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.|
These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.For example, some of these cookies enable visitors to specify language, product or other platform preferences.
These cookies are used to collect information about how visitors use our Platform.
The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
|Social Cookies||These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms..|
How to control or delete cookies
You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu. [If you are based in the United States and would like to learn more, please visit http://www.aboutads.info/choices/.][Note: ONLY FOR US-FACING APPS] We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.
We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We may anonymise and share this information with advertisers, sponsors or other businesses.
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
Sharing your information
We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:
- to third party providers who provide services on our behalf, such as online and other payment processors or providers handling credit checks and fraud prevention;
- to any third party watch brands that partner with us for marketing, service and analytics-related purposes. We will not share your personal data for marketing-related purposes unless you have consented in advance to this;
- we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
Cloud hosting and international transfers
We have implemented standard contractual clauses to ensure adequate safeguards are in place to protect your information where it is transferred to our affiliated companies and boutiques in territories outside the European Economic Area and Switzerland. Where we share your information with a third party service provider outside of the European Economic Area and Switzerland (as detailed in the section entitled Sharing your information), we contractually oblige the third party service provider to implement adequate safeguards to protect your information.
Protecting your information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
Retaining your information
We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you may be kept for the lifetime of the contract and up to seven years after). After this period it will be deleted or in some cases anonymised. Where we sought your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information.
If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.
How to edit, delete or access your personal information
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you may also have the right to request the erasure of your personal information or a restriction of its use. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your event booking status). If you wish to exercise any of these rights, please write to us at the address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any FHH marketing e-mails.
If you have a concern about how we use your information, as a first step, please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. You also have the right to complain to a European Data Protection Authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights.
[Your California Privacy Rights
Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail message our e-mail address below with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.][Note: THIS SECTION IS ONLY NEEDED FOR US-FACING APPS]
The Platform is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should not use the Platform and should not submit any personal information to us.] [Note: THIS SECTION IS ONLY NEEDED FOR US-FACING APPS]